Effective Date: 04-04-2025
Last Updated: 04-04-2025
At Neurelic Labs, we primarily deliver software-as-a-service (SaaS) products and digital services through our secure web-based platforms. This Shipping & Delivery Policy outlines how our digital products are accessed and, where applicable, how physical goods (such as hardware tools) may be shipped.
1. Digital Product Delivery
All Neurelic Labs products and software components are delivered exclusively through digital channels.
Delivery Method:
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Upon successful registration and/or payment, access to your product or subscription is provisioned automatically via your Neurelic account.
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You will receive a confirmation email with instructions to access the platform or download supporting tools, if applicable.
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No physical delivery is involved for digital product subscriptions, strategy, or consulting sessions.
Delivery Timeline:
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Immediate access is granted after payment confirmation for most SaaS products.
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For services that require setup (e.g., API, consulting onboarding), delivery will be completed within 24–48 business hours.
2. Hardware Shipping (If Applicable)
For physical products, once launched, the following terms will apply:
a. Delivery Coverage
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Shipping is currently limited to regions within India. International delivery options may be introduced in the future.
b. Dispatch Timeline
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Physical orders are typically dispatched within 3–7 business days of purchase.
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Shipping confirmation and tracking details will be sent to your registered email.
c. Shipping Partner & Tracking
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All hardware items are shipped via reputed courier services.
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Customers will receive tracking IDs to monitor delivery status.
3. Failed or Delayed Delivery
For digital products:
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If you do not receive access credentials or activation emails within 1 hour of purchase, please check your spam/junk folder or contact our support team.
For physical shipments:
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Delays caused by courier service issues, natural events, or incorrect addresses are not the responsibility of Neurelic Labs.
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We will work with our delivery partners to resolve the issue as quickly as possible.
4. Customer Support
For help related to delivery, access, or activation: 📧 partners@neureliclabs.com
📍 Neurelic Labs Private Limited, Chennai, India
