Effective Date: 04-04-2025
At Neurelic Labs, we value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your data when you interact with our websites, services, and products.
1. Who We Are
Neurelic Labs is an AI-first technology company offering advanced trading tools, analytics platforms, and fintech solutions to businesses and individuals across capital markets. This Privacy Policy applies to all digital products and services offered under the Neurelic Labs brands (neureliclabs.com) and associated domains
2. What Information We Collect
We collect the following types of information:
a. Personal Information
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Full Name
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Email address
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Mobile number
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Billing address
b. Technical Information
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IP address
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Browser type and version
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Device type and operating system
c. Financial & Payment Information
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Transaction history
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Billing metadata
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Payment method (secured via third-party providers such as Razorpay)
Note: We do not store credit/debit card details on our servers.
d. Account Activity
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Product subscriptions and preferences
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Communication logs with support
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Uploaded documents or settings
3. How We Use Your Data
We use the collected information for the following purposes:
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To register and manage your user account
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To process payments and issue invoices
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To deliver the services and features you’ve subscribed to
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To send important notices and service updates
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To personalize your experience (dashboards, AI suggestions, etc.)
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To improve our services via analytics and performance monitoring
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To comply with regulatory and legal obligations
4. Cookies & Tracking
We use cookies and similar tracking technologies to:
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Maintain session state
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Remember preferences and language
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Analyze usage patterns and improve UX
You may adjust your browser settings to block cookies, but doing so may affect site functionality.
5. Sharing & Disclosure
We do not sell or rent your personal data. We may share it only with:
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Payment processors: For transactions (e.g., Razorpay)
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Cloud infrastructure providers (e.g., AWS)
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Analytics tools (e.g., Google Analytics, Mixpanel)
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Regulators or law enforcement when legally required
All partners are under strict data protection agreements.
6. Data Retention
We retain your data:
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As long as your account is active
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As required to comply with legal, tax, or audit obligations
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Or until you request deletion (subject to regulatory compliance)
7. Data Security
We use:
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End-to-end encryption (SSL/TLS)
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Role-based access control (RBAC)
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Two-factor authentication (2FA)
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Periodic security audits
Despite our efforts, no method of transmission is 100% secure. Please use caution when sharing sensitive data.
8. Your Rights
You have the right to:
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Access your data
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Request correction or deletion
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Withdraw consent (where applicable)
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Request a copy of stored data (data portability)
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Opt-out of non-essential marketing communications
Email partners@neureliclabs.com to exercise these rights.
9. International Users
If you’re accessing our services from outside India, note that your data may be processed and stored in India or in cloud locations governed by local compliance standards such as GDPR, depending on your region.
10. Updates to This Policy
We may revise this Privacy Policy periodically. All updates will be posted on this page with a revised “Effective Date.” In case of material changes, we will notify you via email or in-app notification.
11. Contact Us
For any privacy-related questions, concerns, or complaints:
📧 partners@neureliclabs.com
📍 Neurelic Labs Private Limited, Chennai, India
